Revamp of an existing app to increase NPS
Why are we doing this (goals)
Revamp of an existing app
Fix usability issues
Improve look and feel (old fashioned)
Add new features
Use existing components from our products to deliver faster
For Who
Data analysts
Asset managers
Control room operators
Constraints
Keep features users like as they are
Navigation
Architecture
Duration
1 year: MVP (6 months) Phase 2 (6 months)
KICK OFF PROJECT
Deliver MVP (1-6 months)
User interviews
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Goal: find out how users use the current application
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Users: 4 internal users (users who work at the company) and 3 external users (clients)
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One of the main stakeholders had more feedback from other users so he was our main source of information
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Scripts from the interviews were translated into User journeys to identify current pain points and new opportunities
MVP Definition
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Goal: deliver MVP in 6 months
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Define with PM which features to include in MVP
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Define Sitemap and architecture
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Constraints: keep certain features the same way but with a total different UI
Guerrilla testing
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Goal: know if the app matches client's expectations before implementing and have feedback to back up design decisions
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We iterate it 3 times with users after they were happy with the prototype.
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Developers started with the implementation of the first mockups.
Usability testing
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Goal: test the app with users from different regions and get feedback
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Create different tasks and test how many of them completed them without errors
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Based on their experience with the app, changed some flows
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Give users credentials to play around with the app to get more feedback
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Send a survey to measure NPS and satisfaction rate.
85%
Successful Investments
Success Rate on Investments
METRICS
75%
Task success rate
6 were completed successfully (100%).
One 75% users completed and the other 50%.
>50%
Time on task
Reduce on boarding time from 2 hours each device to 30 min.
60
NPS (Satisfaction rate)
In the current app NPS was -58 and after MVP NPS the score was 60.
FINAL MOCKUPS
Due to confidential agreement I can't show the app. These are just a few examples.
Portfolio Overview
Overview of the sites, forecast and alarms of the portfolio.
Summary
Analyze wind speed, Irradiance, exclusions and more.
Statistics
Monthly and yearly comparison of different KPIs.
Shear
Analyze wind direction and compare different metrics.